Hi
I bought a Citroen DS3 DSTYLE + E-EDI (November 2013 registered) from Macklin Motors Hamilton South Lanarkshire a few week ago, I was driving it last week and my engine management light came on along with a message "Engine fault: Repair needed" on dash. I contacted Macklin Motors who advised me to continue driving it until the light and message turned RED!! I opted not to do this so after several phone calls and visits to Macklin and Citroen, Finnieston, Glasgow(As Macklin has advised it was still under warranty so wasn't their problem(Although they did sell me the car and I took an additional service package over 3 years as well as an additional maintenance package out over two years after warranty has expired costing hundreds of pounds) I eventually go my car into a Citroen garage(1 week ago) and after two days called for an update, having not yet heard back from Ross to be informed no light non message had appeared during the time my car was with them, however when I requested the report from the diagnostic machine to confirm this was the case and to confirm the car was indeed fit for purpose things changed, over a period of days I was advised there was no codes, there was codes but nothing concrete to work on. I have since spent several days trying to ascertain the fault codes, get an update with very little success as every time I called both branches I was given conflicting information, false information. Eventually yesterday the master tech from Citroen did state there was an ECU fault(P1497 fault code) and suggested this had been identified as a previous fault following testing on diagnostic machine. The master Tech Stuart stated the Soleniod valve and turbo charge was the concern/problem and would require to keep my car for a period of time. Citroen(Ross) stated until another code come on they can not act to repair/replace the matter and until they continue to drive the car around during test drives and activate another code so it's a waiting game. I have now spent some time researching the DS3 faults and in particular a P1497 fault and it appears that I am not the only person experiencing this particular problem. The car in still under warranty and I only bought it 3 weeks ago from Macklin Motors who have passed the matter to Citroen but I may contact Trading standards and seek some legal advice. Any suggestions/support welcome
Regards
Mandy
I bought a Citroen DS3 DSTYLE + E-EDI (November 2013 registered) from Macklin Motors Hamilton South Lanarkshire a few week ago, I was driving it last week and my engine management light came on along with a message "Engine fault: Repair needed" on dash. I contacted Macklin Motors who advised me to continue driving it until the light and message turned RED!! I opted not to do this so after several phone calls and visits to Macklin and Citroen, Finnieston, Glasgow(As Macklin has advised it was still under warranty so wasn't their problem(Although they did sell me the car and I took an additional service package over 3 years as well as an additional maintenance package out over two years after warranty has expired costing hundreds of pounds) I eventually go my car into a Citroen garage(1 week ago) and after two days called for an update, having not yet heard back from Ross to be informed no light non message had appeared during the time my car was with them, however when I requested the report from the diagnostic machine to confirm this was the case and to confirm the car was indeed fit for purpose things changed, over a period of days I was advised there was no codes, there was codes but nothing concrete to work on. I have since spent several days trying to ascertain the fault codes, get an update with very little success as every time I called both branches I was given conflicting information, false information. Eventually yesterday the master tech from Citroen did state there was an ECU fault(P1497 fault code) and suggested this had been identified as a previous fault following testing on diagnostic machine. The master Tech Stuart stated the Soleniod valve and turbo charge was the concern/problem and would require to keep my car for a period of time. Citroen(Ross) stated until another code come on they can not act to repair/replace the matter and until they continue to drive the car around during test drives and activate another code so it's a waiting game. I have now spent some time researching the DS3 faults and in particular a P1497 fault and it appears that I am not the only person experiencing this particular problem. The car in still under warranty and I only bought it 3 weeks ago from Macklin Motors who have passed the matter to Citroen but I may contact Trading standards and seek some legal advice. Any suggestions/support welcome
Regards
Mandy
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