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Everyone's dread, I had spent a few hours on Saturday polishing & sealing the car first proper one this year.
The car was due it's first mot Wednesday and always think clean car helps it pass not that it should have failed just think its a good impression, so car went in gleaming still after few days. To my horror the wife said when was home" car passed mot everything ok, and by the way they cleaned the car". :mad: omg I thought oh know wish I had said to tell them not to do that but did not expect the courtesy clean after an mot. As you can imagine all budding detainers, it was not good car was swirled and dirtier than going in.
I had one of them courtesy emails asking for feedback so was going to go in anyway but thought would pass on some friendly feedback, like you should have asked me before cleaning my car!
To my surprise had callback today from Swansway Citroen, Huntington Chester. The manager apologised
took on board my constructive feedback and said they had a meeting this morning and have changed there policy in presuming people wanted there car washed, they have recently took over this garage by the way.
He then offered me a free SUreguard protection usual cost £250. Always been offered these before when buying a new car but never took it up, but thought for free was not bad and seems very generous to be
offered this I was not looking for recompense but just wanted to give some advice that lots of DS3 owners have read previous bad things about dealers cleaning cars but was glad they seemed to listen.
Has anyone else had this done is it any good?
Darren
The car was due it's first mot Wednesday and always think clean car helps it pass not that it should have failed just think its a good impression, so car went in gleaming still after few days. To my horror the wife said when was home" car passed mot everything ok, and by the way they cleaned the car". :mad: omg I thought oh know wish I had said to tell them not to do that but did not expect the courtesy clean after an mot. As you can imagine all budding detainers, it was not good car was swirled and dirtier than going in.
I had one of them courtesy emails asking for feedback so was going to go in anyway but thought would pass on some friendly feedback, like you should have asked me before cleaning my car!
To my surprise had callback today from Swansway Citroen, Huntington Chester. The manager apologised
took on board my constructive feedback and said they had a meeting this morning and have changed there policy in presuming people wanted there car washed, they have recently took over this garage by the way.
He then offered me a free SUreguard protection usual cost £250. Always been offered these before when buying a new car but never took it up, but thought for free was not bad and seems very generous to be
offered this I was not looking for recompense but just wanted to give some advice that lots of DS3 owners have read previous bad things about dealers cleaning cars but was glad they seemed to listen.
Has anyone else had this done is it any good?
Darren
I use Stoneacre Wrexham personally, and they washed my car after it went in for a diagnostic last year, similar to you I'd only just cleaned it 20ish miles before. Came back dirtier, luckily they didn't go near my black alloys with a skanky brush!
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