Help needed!

[SJ16]

Hello,

I had an oil leak in July last year, which was fixed one week before the warranty ran out! I had a new cam belt fitted and the cam shaft seal was replaced. I was told at the time that all work would be covered by a 12 months parts and labour guarantee.

My engine has started leaking again and I suspect it to be the same problem. I have contacted the garage who have now advised that the guarantee isn't valid because the parts were replaced under warranty.

Does that seem correct?

[mjogreen]

Hello,

I had an oil leak in July last year, which was fixed one week before the warranty ran out! I had a new cam belt fitted and the cam shaft seal was replaced. I was told at the time that all work would be covered by a 12 months parts and labour guarantee.

My engine has started leaking again and I suspect it to be the same problem. I have contacted the garage who have now advised that the guarantee isn't valid because the parts were replaced under warranty.

Does that seem correct?

No that doesn't seem correct if you were told that the parts had a 12 month guarantee.

[SJ16]

That's what I think, but they now are claiming that the parts were only covered up until the end of the warranty period.

[TomTom]

Warranty for the rest of the car has expired. But that specific repair is under warranty.

[SJ16]

I've spoken with Citroen head office who have also said that any parts replaced under warranty will only be guaranteed for the remaining period of the warranty.

The repair was done within the last week of the warranty, which means those parts were guaranteed for 3 days.

Had I paid for the repair myself 1 day after the warranty expired (so 1 week later), I would be covered under the 12 month parts and labour guarantee.

Not sure what to do now

[mikeandsazzle]

Fight it.
Any new item should be covered for 12 months .
Check with citizens advice .
You could argue that the part is not fit for purpose as it has failed.

Sent from my SM-G850F using Tapatalk

[TomTom]

Fight it.
Any new item should be covered for 12 months .
Check with citizens advice .
You could argue that the part is not fit for purpose as it has failed.

Sent from my SM-G850F using Tapatalk

It won't fall under not fit for purpose. It'll be under a dissatisfactory repair

[Bigfeet]

Now I'm not an expert but it's my belief that parts/repairs are covered for six months, it might be worth checking up with Trading Standards to confirm.

[Dangerousfish]

Consumer Rights act:

http://www.legislation.gov.uk/ukpga/...ntents/enacted

http://www.legislation.gov.uk/ukpga/...ion/55/enacted

"Right to repeat performance

(1)The right to require repeat performance is a right to require the trader to perform the service again, to the extent necessary to complete its performance in conformity with the contract.

(2)If the consumer requires such repeat performance, the trader—

(a)must provide it within a reasonable time and without significant inconvenience to the consumer; and

(b)must bear any necessary costs incurred in doing so (including in particular the cost of any labour or materials)."

Also:

http://www.which.co.uk/consumer-righ...mer-rights-act

"Supply of a service

The term 'service' covers a wide variety of services including large and small-scale work you might have carried out in your home.

From a small repair job on a vehicle with no written details or the installation of solar panels to a new kitchen or major building work, all these require you to enter into a contract."