Free servicing and assistance pack

[ICF]

The DS3 comes with a free servicing and assistance pack who supplies the paperwork for this ?

[Bigfeet]

Err....Your dealer.

You must sign the paperwork that is sent to Citroen to be processed.

[ICF]

Cheers I will get onto the dealer

[chiefnerd]

Did you not get the little card through?

[ICF]

No not had anything.When I picked up my car the dealer said info would come from Citroen but I have emailed Citroen and they said info comes from dealer?

[chiefnerd]

It took about a month for mine to come through- how long you been waiting for it?

[fatmcgav]

This thread has just made me realise haven't had any of my details through either... Will give the dealer a shout tomorrow me thinks...

Cheers
Gav

[Steve5891]

Did read on my paperwork that it takes roughly 6 weeks from when the car is registered

[Bigfeet]

As I said in my post you MUST sign the agreement for the servicing plan as it is a legal contract between you and Citroen.

Paperwork takes about 6-8 weeks to be processed and you will receive a little card with your details on it.

[ICF]

Sent two emails to dealer with no response.So emailed Citroen UK who have contacted my dealer and they say the dealer will contact me but nothing yet.

[Bigfeet]

Sent two emails to dealer with no response.So emailed Citroen UK who have contacted my dealer and they say the dealer will contact me but nothing yet.

Until you have signed the paperwork you will have NO service plan.

[cyclone]

"you will have NO service"

I thought that's what everyone got when they bought a Citroen

[Bigfeet]

I thought that's what everyone got when they bought a Citroen

Behave....!


It just annoys me so much when dealers out there are so slapdash as it tars me with the same brush. The problem is half the time that because some dealers out slash and burn (fainted when I saw the latest residual figures for DS3 by the way) so much that there is very little money left to pay the staff which is why so many have the can't be bothered attitude. Would you work 5 hours for nothing? Now I know that I may be more expensive then other agents out there but means I feel more valued myself come payday for doing a bloody good job which in turn is reflected in my customers experience as I can be bothered and more motivated to make people happy.

I remember the words of my Sales Manager when I worked for Rover many years ago which sums things up nicely...

"When you pay economy you fly economy, when you pay business you fly business"

[ICF]

Until you have signed the paperwork you will have NO service plan.

Yes I know but why won't the dealer communicate with me?

[Den]

Cant you just go into the dealer?