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Hi, I would be extremely grateful for any help or advice that anyone could give me regarding a problem that I have had with a new DS3 for the past few months!
I purchased a brand new Citroen DS3 style plus model in September 2012 from a local Citroen garage. In July 2013 I had several episodes of the car shaking when trying to accelerate and rapidly losing speed. I took the car back to the dealer, who were unable to find any problem. At the end of July the same problem occurred and the engine cut out; I was taken by the breakdown company back to the garage, where after a week I was told that the problem (re-programming of fuel injector jets) had been fixed.
During December, the same problem occurred repeatedly, with the engine again cutting out late at night on 22nd. I took the car back to the garage, and I was told that the problem had been fixed (software update needed).
By the beginning of January I was experiencing the same problems, with the car cutting out driving home from work late at night. The garage kept the car for almost a month to investigate it, with discussion with Citroen themselves, and were unable to find the fault! Again the fuel injector jets were reprogrammed. I was told by the garage initially that a fault had been found with the software, and that it was not a serious problem, and then that that had been a mistake. Assurances were given that enquiries would be made about replacing the car, and that I would hear within 5 days - nothing!
Within 4 weeks I was again experiencing the problem, and the engine cut out whilst driving home from work. I was towed back to the garage. As yet the garage have been unable to find any problem. Following almost 5 weeks of stress and ringing backwards and forwards between the garage and Citroen, I have now been informed that I will be required to pay for a new car.
This nightmare has been continuing for 9 months, and I am desperate for a resolution!
I purchased a brand new Citroen DS3 style plus model in September 2012 from a local Citroen garage. In July 2013 I had several episodes of the car shaking when trying to accelerate and rapidly losing speed. I took the car back to the dealer, who were unable to find any problem. At the end of July the same problem occurred and the engine cut out; I was taken by the breakdown company back to the garage, where after a week I was told that the problem (re-programming of fuel injector jets) had been fixed.
During December, the same problem occurred repeatedly, with the engine again cutting out late at night on 22nd. I took the car back to the garage, and I was told that the problem had been fixed (software update needed).
By the beginning of January I was experiencing the same problems, with the car cutting out driving home from work late at night. The garage kept the car for almost a month to investigate it, with discussion with Citroen themselves, and were unable to find the fault! Again the fuel injector jets were reprogrammed. I was told by the garage initially that a fault had been found with the software, and that it was not a serious problem, and then that that had been a mistake. Assurances were given that enquiries would be made about replacing the car, and that I would hear within 5 days - nothing!
Within 4 weeks I was again experiencing the problem, and the engine cut out whilst driving home from work. I was towed back to the garage. As yet the garage have been unable to find any problem. Following almost 5 weeks of stress and ringing backwards and forwards between the garage and Citroen, I have now been informed that I will be required to pay for a new car.
This nightmare has been continuing for 9 months, and I am desperate for a resolution!
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