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DS3-R Engine Issues
Well add me to the list of unhappy Racing owners with engine trouble!
My epic tale with Citroen Assist is below or if you don't have all day skip to the engine bit below the dots lol:
We were driving home from a family barbecue on Saturday evening and turned off the A1M onto a slip road - at which point the car dropped into limp mode and started flashing 'Engine Fault: Repair Needed' warnings at me.
I pulled over into a lorry bay just off the slip road and, as soon as I came to a stop, the car started juddering badly and sounded more like a Subaru than a Citroen when I tried revving it. So at 8.20pm, I pressed the Citroen Assist button and that's where my nightmare began!
Joanne at Citroen Assist told us we were in a potentially dangerous place to breakdown and that we would therefore be marked as a priority and someone sent out within the hour. And so we wait....
9.20pm - text from AA 'sorry we're delayed and won't be with you until 9.45pm.
9.45pm - text from AA 'sorry.....won't be with you until 10.40pm
10.40pm - text from AA 'sorry.....11.40pm :mad:
At this point I was getting pretty pissed off, so gave the button another push and was told by Citroen Assist that they were sorry 'bad weather conditions' were causing the delay.......erm it was 30 degrees on Saturday! Not a bit of bad weather in sight! But they confirmed it would be no later than 11.40pm and that a manager would call me back within 10 minutes to discuss my complaint.
11.40pm - text from AA 'sorry....12.20am'
Finally at 12.20am an AA van arrived - took one look at the car and said 'sorry mate can't tow that - you'll need a recovery truck cos of the front spoiler - they told me it was just a normal DS3'. And off he went with the promise that the truck would be with us by 1am at the very latest.
Still no truck by 2am so I pressed the magic button again and was told by some snotty little t**t who acted as if I was putting him about :mad: that someone would be with me by 2.20am at the latest, the non-existent bad weather was still causing delays, not their fault the AA were told the wrong make of car (erm yes it is!) and that the manager would get round to calling me.
2.20am the truck did arrive and thankfully towed me home - arrive at 2.40am after a wonderful 6 hour wait on a pitch black stretch of 'potentially dangerous' slip road.
No Citroen Assist manager called either - instead they got some poor scared sounding kid at the AA call centre to call and apologise for them - so I'll definitely be writing a formal complaint letter to Citroen! :mad:
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So saga over......car is in the garage....cylinder two is gone and I'm going to need a new engine after 2 and a half years owning the car. Thankfully under warranty!
But does anyone know how this new engine thing works:
- Does it come with additional warranty?
- How does it affect the additional mileage on finance - as the engine won't have done the miles listed if I were to give it back at the end?
Apparently I'll be stuck in my miniature Peugeot hire car for at least another week while they try to see if an engine is available or whether they need to order one in.
So I'll keep you posted what happens.
Stuart
My epic tale with Citroen Assist is below or if you don't have all day skip to the engine bit below the dots lol:
We were driving home from a family barbecue on Saturday evening and turned off the A1M onto a slip road - at which point the car dropped into limp mode and started flashing 'Engine Fault: Repair Needed' warnings at me.
I pulled over into a lorry bay just off the slip road and, as soon as I came to a stop, the car started juddering badly and sounded more like a Subaru than a Citroen when I tried revving it. So at 8.20pm, I pressed the Citroen Assist button and that's where my nightmare began!
Joanne at Citroen Assist told us we were in a potentially dangerous place to breakdown and that we would therefore be marked as a priority and someone sent out within the hour. And so we wait....
9.20pm - text from AA 'sorry we're delayed and won't be with you until 9.45pm.
9.45pm - text from AA 'sorry.....won't be with you until 10.40pm
10.40pm - text from AA 'sorry.....11.40pm :mad:
At this point I was getting pretty pissed off, so gave the button another push and was told by Citroen Assist that they were sorry 'bad weather conditions' were causing the delay.......erm it was 30 degrees on Saturday! Not a bit of bad weather in sight! But they confirmed it would be no later than 11.40pm and that a manager would call me back within 10 minutes to discuss my complaint.
11.40pm - text from AA 'sorry....12.20am'
Finally at 12.20am an AA van arrived - took one look at the car and said 'sorry mate can't tow that - you'll need a recovery truck cos of the front spoiler - they told me it was just a normal DS3'. And off he went with the promise that the truck would be with us by 1am at the very latest.
Still no truck by 2am so I pressed the magic button again and was told by some snotty little t**t who acted as if I was putting him about :mad: that someone would be with me by 2.20am at the latest, the non-existent bad weather was still causing delays, not their fault the AA were told the wrong make of car (erm yes it is!) and that the manager would get round to calling me.
2.20am the truck did arrive and thankfully towed me home - arrive at 2.40am after a wonderful 6 hour wait on a pitch black stretch of 'potentially dangerous' slip road.
No Citroen Assist manager called either - instead they got some poor scared sounding kid at the AA call centre to call and apologise for them - so I'll definitely be writing a formal complaint letter to Citroen! :mad:
-----------------
So saga over......car is in the garage....cylinder two is gone and I'm going to need a new engine after 2 and a half years owning the car. Thankfully under warranty!
But does anyone know how this new engine thing works:
- Does it come with additional warranty?
- How does it affect the additional mileage on finance - as the engine won't have done the miles listed if I were to give it back at the end?
Apparently I'll be stuck in my miniature Peugeot hire car for at least another week while they try to see if an engine is available or whether they need to order one in.
So I'll keep you posted what happens.
Stuart
Deffo get onto Citroen about it and all the delays/hassles you suffered....
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