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Warranty issues - rattles, bits falling off, and wheel corrosion
I finally got around to taking my THP back to the supplying dealer yesterday for a few warranty jobs and thought it worth posting the outcome.
Firstly a big thank you to Bigfeet for making the inforapids available to us. That enabled me to advise the dealer two weeks ago what work I was expecting to be done to put a few issues right.
Secondly I have to report that the dealer, Autoworld of Chesterfield, could not have been more helpful.
I reported five issues to them two weeks ago backed up by Biggy’s inforapids so they could get the fix kits in stock ready, which they were happy to do for the rear wheel arch liner and the dash rattle without any haggling about needing the car to check it etc.
The dash rattle is no more, and the car seems so quiet now that I must just have been unconsciously filtering out the noise.
The rear wheel arch liner has been changed. I asked them to also check out the front wheel arch liner where I had fitted a new securing ‘bung’ and that was pronounced OK
The tractor like ‘tappet’ rattle that I have has being diagnosed as a faulty ‘vacuum pump’ (? no idea what that does – never come across one on a non diesel car), which I’m told is a known issue, and a replacement is on order to be fitted next week.
Finally the wheel corrosion – yep they agreed it is a fault and detailed photographs have now been sent to Citroen for information/comment. Replacement wheels were mentioned but I can’t see the point in just replacing them without understanding what allowed water to get under the lacquer in the first place and doing some sort of fix to ensure that it doesn’t happen again – so we’ll see what comes back on that one.
Firstly a big thank you to Bigfeet for making the inforapids available to us. That enabled me to advise the dealer two weeks ago what work I was expecting to be done to put a few issues right.
Secondly I have to report that the dealer, Autoworld of Chesterfield, could not have been more helpful.
I reported five issues to them two weeks ago backed up by Biggy’s inforapids so they could get the fix kits in stock ready, which they were happy to do for the rear wheel arch liner and the dash rattle without any haggling about needing the car to check it etc.
The dash rattle is no more, and the car seems so quiet now that I must just have been unconsciously filtering out the noise.
The rear wheel arch liner has been changed. I asked them to also check out the front wheel arch liner where I had fitted a new securing ‘bung’ and that was pronounced OK
The tractor like ‘tappet’ rattle that I have has being diagnosed as a faulty ‘vacuum pump’ (? no idea what that does – never come across one on a non diesel car), which I’m told is a known issue, and a replacement is on order to be fitted next week.
Finally the wheel corrosion – yep they agreed it is a fault and detailed photographs have now been sent to Citroen for information/comment. Replacement wheels were mentioned but I can’t see the point in just replacing them without understanding what allowed water to get under the lacquer in the first place and doing some sort of fix to ensure that it doesn’t happen again – so we’ll see what comes back on that one.
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