2012 DS3 needs new engine

[AndyT999]

Hi
Some advice please.
2012 DS3 1.6 petrol with 36000 on clock, I lease it from Citroen having bought from Sportif Chalfont with 8000 on clock.

after 18 months rattle heard coming from engine, got fobbed off being told " its ok it stops when its warm.

March 2015, 3 months before warranty expired took back to garage, they had it 3 weeks, they ended up putting microphone in engine and send sound to specialist in France, response was Cam chain tensioners, replaced under warranty, both Technician and service manager said, it needs a new engine, nothing to do with cam chain, Citroen don't agree, you will be back within 12 months.

2 weeks ago very loud rattle developed, engine stripped by same dealer, found large crack in no3 piston which had damaged bore, garage say needs new engine!!!!
Trying to get citroen to replace engine under good will gesture, still waiting response.
The car has been serviced as per Citroen recommendations, im wondering what I should do if they wont fix it, its due to go back in August anyway, would emailing the CEO have any effect, don't see why I should pay £3k plus when its due to go back.
Any advice would be greatly received.

[Toxic]

Firstly - Sorry for the bad new your having.

You have given Citroen and the Dealership the benefit of the doubt and they have been in the wrong. I would keep in contact with Citroen asking for updates. Emailing the CEO, Citoren FB page, titter accounts etc all help. Also maybe worth contacting Watchdog

https://ssl.bbc.co.uk/programmes/b006mg74/contact

failing all of this, it maybe time to speak with a Legal adviser and possible legal action to make Dealership/CUK pay for it due to their failing to diagnose the issue previously.

[WTF]

Gutted. Sounds all to familiar to me. Liam had the same on his thp. 2 engines replaced under warranty the third he paid for and sold up. I'll alert him to the thread for some of his input

[lfcrule1972]

As above, gutted for you. I note the Tech and Service Manager both thought it would need a new engine previously - I don't suppose that was given in writing was it ?

[Dangerousfish]

2 weeks ago very loud rattle developed, engine stripped by same dealer, found large crack in no3 piston which had damaged bore, garage say needs new engine!!!!

Firstly, welcome to the broken THP club. You're one of the chosen few selected by Citroen to trial out their shoddy engine and poor customer service over at CUK.

As Joni mentioned, I was unfortunate enough to suffer the exact same issue after 16k miles on my first engine. This was in just under two years of owning the vehicle for new and Citroen held the car for a month whilst they swapped the engine. A further 16k on the new engine resulted in the exact same issue and due to it being out of warranty had to be repaired out of my pocket.

You may be able to get the repairs done outside of Citroen for cheaper (~£1600 for a new top end, HPFP and flush of fluids which were contaminated with broken parts of the piston).

I'd suggest you're best seeking legal advice at this point to see if there is any way of forcing DS to agree that the quality of your engine does not meet your expectations set out in the sales of goods act. You could possibly argue that the vehicle isn't fit for purpose considering it isn't standard for engines to blow after only a few years.

[AndyT999]

Citroen have today refused to replace engine as the invoice from my local Renault dealer who did a fixed price 20k service doesn't state what oil was used, as a main dealer I doubt it was rubbish oil, however the dealer closed down late last year following the death of the owner, I have just emailed the CEO of Citroen UK..will advise of his response

Many thanks to all of you for your responses and advice..much appreciated

[WTF]

Sounds obvious on this side, on paper to CUK it it complicated. As a dealer I'm sure it wasn't rubbish oil. Baffles me that after years of THP faults, they find any other reason to place any blame.

Keep us updated

There's loads of info on here if you need to do some further homework.

[AndyT999]

Please excuse my ignorance what is THP fault

[cyclone]

THP is the name of the turbocharged 1.6l engine(Turbo High Pressure) It's classic serious problems are stretched timing chains and broken pistons along with a smattering of high pressure fuel pumps.

[WTF]

Sorry I guess it's what I have filed any faults on the dsport petrol under. As mentioned above re the engine name. If you pop thp and fault in the search bar it will come up with some reading.

Over the past 5 years or so I have been here the thp's have had reoccurring faults.

[pjlec]

We are having same serious problem with 2010 THP. Car went in to limp home mode and was taken to main dealer. Oil all over engine, but was only told that new timing chain was needed, and the could not explain the oil leak saying it must have come out of the cover, but this was intact. Also initially said the fuel pump was faulty and bill for work would be over £1250. After much questioning they did agree that the fuel pump was not actually faulty and did not need replacement. We agreed end to have timing chain done. Then we were contacted and told that they could not get the car running right and had found that cylinder 3 had no compression and was full of oil. Obviously poor investigation as this could have been checked originally and was most likely reason for oil everywhere. If we wanted further investigation to find reason for lack of compression and oil, it would cost over £600 just to take off and replace the head. Then got the good news that the car needed an new engine without the investigation being done, at a cost for a reconditioned engine of over £5300. Car is a 2010 and had done 17k miles when bought mis 2014, and has only covered less than 3k miles since then. It also had supposed been services before we got it and dealer argued that it should have been serviced after 12 months not the 24 that Citroen advise. We are still arguing, but it looks like a car that cost £9k is now going to cost another £6k just to get running when it is only worth £6. Sorry for the long post, but feeling let down by car and dealer.

[Toxic]

Sorry to hear this again, it really needs a group action against CUK, with the backing of BBC's Watchdog to make anything of it now. Only with a number of Owners with the same issue, and Media coverage will force PSA to rethink its dead engine policy.

Looks like many THPs are not even getting 50k on the clock before they are dead.

[Colicab85]

Does anyone know if these issues are specific to the early THPs? Just bought a 2015 model and interested to know if they improved since 2010? Thanks

[Superfly Guy]

Does anyone know if these issues are specific to the early THPs? Just bought a 2015 model and interested to know if they improved since 2010? Thanks

just for balance, don't think all early THPs have had engine issues, nobody posts that their car is fine, generally only when there is a problem. But i agree, Citroen CS is pretty shocking.

[Colicab85]

just for balance, don't think all early THPs have had engine issues, nobody posts that their car is fine, generally only when there is a problem. But i agree, Citroen CS is pretty shocking.

Fully agree with that. Wasn't trying to generalise.

I'm sure there's loads of 2010/11 THPs that are fine, just wondered if they'd rectified the issues that some people had suffered with the early models.