I haven't seen/driven my car for more than a month now. Time for a quick update on my story.
Last time I told you that Citroën isn't doing anything to ease the costs..
My boss at work happens to know the manager of the local Peugeot dealership (our work vans are Peugeots), so he gave him a call, explained the problem and asked him what would be the best next move from me. First of all he (Peugeot manager) was very surprised that Citroën or my dealer won't do anything. In similar cases they have had themselves, most of the times they/Peugeot payed 80% of the costs. He told me to contact my insurance, and ask them if the legal assistance I have in my insurance pack couldn't do something. When dealers/Citroen get a letter from a lawyer, usually a lot more is possible all of a sudden, he said.
So I wrote the car history down and contacted my insurance. They wrote back that since the car is out of warranty I would have to prove that the problems (or at least the seed of the problems) were there from delivery. They also mentioned that usually that's not so easy, but they will put an independent expert on the case. So no lawyer, but this seems to be a good next step too, doesn't it?
Got a call today from the appointed bureau of expertise (is that a good translation?) that they will have a look at the car / start negotiations tomorrow morning at my dealership, and if I could be there then as well..
Once again, fingers crossed!
Last time I told you that Citroën isn't doing anything to ease the costs..
My boss at work happens to know the manager of the local Peugeot dealership (our work vans are Peugeots), so he gave him a call, explained the problem and asked him what would be the best next move from me. First of all he (Peugeot manager) was very surprised that Citroën or my dealer won't do anything. In similar cases they have had themselves, most of the times they/Peugeot payed 80% of the costs. He told me to contact my insurance, and ask them if the legal assistance I have in my insurance pack couldn't do something. When dealers/Citroen get a letter from a lawyer, usually a lot more is possible all of a sudden, he said.
So I wrote the car history down and contacted my insurance. They wrote back that since the car is out of warranty I would have to prove that the problems (or at least the seed of the problems) were there from delivery. They also mentioned that usually that's not so easy, but they will put an independent expert on the case. So no lawyer, but this seems to be a good next step too, doesn't it?
Got a call today from the appointed bureau of expertise (is that a good translation?) that they will have a look at the car / start negotiations tomorrow morning at my dealership, and if I could be there then as well..
Once again, fingers crossed!
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