Announcement

Collapse
No announcement yet.

DS3 Cabrio - another roof problem - SORTED BY CITROEN! (and Tates in Crawley)

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • DS3 Cabrio - another roof problem - SORTED BY CITROEN! (and Tates in Crawley)

    Hi all

    A few weeks ago my wife's DS3 Cabrio on a 63 plate had an issue with the left side of the roof sticking. I thought it might have been the cold weather but after a while she decided to ring around to see if it needed fixing. Having looked on this forum I feared the worst! A couple of reputable local garages refused to look at the job, even a local specialist said it was better to go to a dealership.

    So definitely fearing the worst at this stage, my wife asked Tates Citroen in Crawley (we're in W Sussex) to have a look at the car. Years previously we bought 2 DS3s from them but recently we've decided to own our cars instead of using PCP so having not been their customer for while I did not having very high expectations for good service if I'm honest.

    Having collected the car from our house and promised to only charge us to investigate the issue, the initial prognosis was not good. Cables were ruled out as a source of the issue and eventually a motor on the passenger side of the car was found as the culprit.

    As others have noted on the forum, the electric roof is German made and parts like motors are not available. The whole damn thing has to be replaced and the cost is enormous, like ?5-6K. Pretty stupid as the car itself is only worth about 4 grand at this stage, even if it is in decent nick.

    After the fact, we were told by Tim Smith at Tates that Citroen are fully aware of issues with DS3 cabrio roofs as they got themselves into hot water with an angry customer on Facebook (or something similar) and they had to give a replacement roof FOR FREE! Tim made the same argument for us to Citroen saying that it's stupid to have a car that's not very old with an unsustainable parts situation where customers are being asked to spend more than the value of their car to get a fairly simple fault fixed. He told Citroen that it would be bad service to say this was the only way forward for us as the customer - damn right!!

    So thanks to Tim, Citroen agreed and a new roof is exactly what is happening for us as well. The brand spanking new roof has been ordered from Germany and will hopefully be fitted to the car this week.

    It's pretty rare that you find a main dealership (especially the service end of things) going that extra mile to really help a customer, so I thought I would share this in the hope that anyone in the vicinity of Crawley go to Tates to get their DS3 serviced... and if you have a problem with your DS3 Cabrio roof, take it to Citroen immediately, no matter how old the car is!!

    Can't give enough thanks and praise to Tim and team at Tates... will update once the car is fixed and back on the road. Next week I hope. Fingers crossed.

  • #2
    Paging Gladiator, Bill the Badger, bigj2552, WHof , 943MWP DavidDS3 who have previously been involved in 'roof chat'

    Comment


    • #3
      Car came back from the dealers at lunchtime today. Another good news story - we didn't even get charged for diagnosing the issue or fitting the new roof. Completely free of charge. If anyone comes to this forum to see about a stuck cabrio roof they should ask their Citroen dealer to report to head office straight away and accept nothing less than a full replacement!

      Comment


      • #4
        Originally posted by eastendmyfreind View Post
        Car came back from the dealers at lunchtime today. Another good news story - we didn't even get charged for diagnosing the issue or fitting the new roof. Completely free of charge. If anyone comes to this forum to see about a stuck cabrio roof they should ask their Citroen dealer to report to head office straight away and accept nothing less than a full replacement!

        the right side of my ds3 cabrio is stuck. my dealer in France gave me a quote for 9800 euros. How did you get the roof replaced for free?

        Comment


        • #5
          Another common roof problem is water damage caused by leaks. This can occur due to various reasons such as faulty installation, aging materials, or extreme weather conditions. Water damage can compromise the structural integrity of the roof and lead to mold growth and other health hazards. We are providing you roof repair you can choose this for your roof. Regular inspections and maintenance can prevent and address water damage issues before they become severe.

          Comment


          • #6
            The DS3 Cabrio is a stylish and fun convertible, but it's not immune to roof problems. To visit here Landlord called them to treat and learn more new skills for solving mice problems. Thankfully, Citroen has come up with a solution to address any issues, giving customers peace of mind and ensuring they can fully enjoy the open-top driving experience without any worries.

            Comment


            • #7
              Hi, Looking for a bit of advice, please. The roof was repaired recently due to a leak. I have a terraced house where part of my roof is attached to the gable wall of the next-door property and company AMI Roofing. The lead between the edge of my tiles and the next-door wall was replaced and the wall re-harled. My question is leak seems to have been repaired but should there be "pointing" under the tiles and onto the new lead? Not sure if it was pointed before the repair but it isn't now and there is a major draft now getting into the loft. Should this have been done as part of the repair? Many thanks, Any advice/opinions much appreciated.

              Comment

              Working...
              X