Info Rapid

[Owd git]

Thanks Bigfeet - you're The Man

Already been a great help with my warranty issues

Cheers

The Old One

[eendmans]

Hi Bigfeet,

Could you help me (again) with my DS3. I'm having some troubles with my 2nd gear and on my public Citroën Service I found an Info B2CW011HQ0 but I can not acces this...
My VIS is: AW511094

[Bigfeet]

Here you go - http://www.mediafire.com/?v1dch2456avvnra

That file is in French I'm afraid...

I've added to the first post a couple more about gearbox's which might help as help.

[eendmans]

Thanks for the help! The problem I have is not mentioned in the Info Rapid so this one does not apply to me, I'll make an appointment with the dealer...

[eendmans]

Got another one for you: C5HW010NQ0 also for my DS3...

Thanks!

[Bigfeet]

Sad news today...

A Citroen dealer has complained to Citroen UK that you guys have access to the Info Rapids on this site, and because of the fact I don't hide myself on on here (most of you know where I work) Citroen UK in turn have contacted my DP. The daft thing is that I know some of you have access to the Citroen Service Network anyway, all I have done is try to store the important documents together.

My hope was that this information would help instill a better ownership experience with your DS3's and that any problems could be solved quickly and with the right knowledge, I know many of you guys have been messed about by the Citroen Network and their dealers (some of the stories you have told me are shocking) or have many bad things to say about it and I thought that this knowledge base would hopefully change some of that opinion and make you love the Citroen Brand as much as I do.

It's a Pity that the Citroen Dealer who complained didn't see it like that and felt that you, as the owner, deserve to be kept in the dark and not treated openly and honestly. I wonder if this Citroen dealer will have the guts to come on here and let themselves be known as I have.

I will continue to offer help and advice in the best way I can but it will need to be offered on a one-to-one basis now as I can't post any further documents on-line in future which relate to the Citroen Service Network.

Bigfeet
a.k.a Dave

[DS379]

That is absolutely disgusting! in all of this (my problems with my car) you have been the one constant, that showed that not all of Citroen are money grabbing, now we've got your money you can piss off merchants and now they even silence you!

This just strenthens the fact that there are problems that Citroen don't want to address and one good egg is making them actually have a customer service team and follow up support which they obviously don't want.

You should be given a promotion for all you've done, not been treated this way.

[x6411]

Well,

That is just a pathetic thing to hear. It makes you think they've got something to hide that they don't want these Info Rapids in public knowledge.

Perhaps someone else who has access can post the Info Rapids through an anonymous account instead.

[ZACK]

What A Bunch Of Twats...

[Den]

i think i have a log on for this, although i can't even remember how to get on it

[PlymTom]

What a joke. Seems now that citroen just want our money and then don't care about us or the car after.
Your the one that we can come to for help. This is shocking.

[ZACK]

I Know This Dealer Shouldn't Have Been A Twat And Reported It...

But C'mon It Was Bound To Happen Sooner Or Later, The Way Some Of The Users On Here Have Gone, And I Quote "Waving Info-Rapid Print Offs Infront Of Managers Faces", So Some Of The Users On Here Are Partially To Blame...

Shoulda Just Kept It All Under Wraps Guys...

[cyclone]

Insightful comment Zack,

Hope you don't get in to much trouble Biggie, guess Citroen just doesn't want its network to help customers and that's a shame. Does proves there not really committed to the customer satisfaction it would take to moving the brand upmarket though.

[Bigfeet]

Not too much grief Cyclone, just disappointed and sadden at Citroen UK.

Wish they would have taken the time to look at all my posts and see that my mission was ever to help owners and empower them to have the knowledge that can help resolve common issues with their cars. It was this that made me decide to let members know who I was and where I was, that also allow problems to be thrown at me then the club, rather then be faceless and hidden.

As I said above my experience has alway led me to believe that the more information a customer has the better their experience with our Brand will be, even that information was not always positive.

I've been with Citroen for a long time and this is the first time my loyalty to the brand has been shaken.

[Mr.C]

Perhaps we, as a club, should start a petition to send to Citroen UK to let them know the good work that Biggie has been doing.

If other dealers don't want to provide good customer service, then Biggie should not suffer as a result.

After all, wasn't it was once said that "The Customer is always right" and it sounds like Biggie has the customers best interests at heart with the intention of promoting and helping Citroen.

He should be given a medal (or at least a "dealer of the year" certificate for his office wall), not a slap on the wrists!