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**lfcrule1972** · 12-06-2013, 11:51

I've not seen a problem like this before, it's a shame that after advising you that it would be ok (although I don't know how they can know this when the fault has yet to be diagnosed) they take the attitude of blaming you for driving it.

My advice would be to keep calm when dealing with both Citroen and your local dealer and stick to the facts as you know them. I suspect your biggest problem will be that you're unable to prove you were told it was ok to drive the car until next week....

If you look at the bottom of the page you'll see links to any similar posts in the past, doing so I found this - http://ds3club.co.uk/showthread.php?...0-coolant-leak not sure if you have a VTi but it sounds similar to your problem, sadly there is no post at the end to confirm the issue

Good luck

**Dangerousfish** · 12-06-2013, 11:59

Originally posted by jecknlaul View Post

I now have to pay �90 to get my car taken to their garage since they don't have a recovery vehicle and no courtesy cars are available. Luckily for my, my boss has one that I can borrow for as long as I need. I told them that I would be contacting Citroen direct to complain since I believe that the garage is in the wrong and I should never have been told it was fine to drive.
Anyone else having problems like this?

I'm always having problems with mine.

With regards to the comment above, speak with CUK. The last time my car needed taking in I was told to fax over the invoice for this and they'd refund the cost.

I'd see if they're willing to do the same again.

**CliveP** · 12-06-2013, 12:05

Hi there,

That's bad, but alas, not untypical - my advice is if it's a national chain (or even if not) of a Citroen dealership, ask for the MD's personal mobile number - say you do not want to discuss it further with someone 'local' who clearly doesn't know what customer care is. The logic here is it gets attention - on my last service, I had had a minor previous job under warranty and the General Manager apologised because they forgot to top my petrol ans said 'just mention when you come in for your service and we'll put 10 litres in' - no problem, so I did....then when I collected no extra petrol in car - 'oh he's not in this region anymore' - 'so why didnt you call me earlier to explain?' - so they called him 'he doesnt remember' (I had his mobile number but he'd changed it) - so I said 'no problem phone number of 'given chain' MD's mobile number Now please' - then the branch manager appeared, so I simply said 'if apprears your staff are refusing to give me, 'just' a customer the MD's mobile number, are you refusing as well?' - within minutes my tank was filled... don't be put off by their so-called procedures, tell them you're a customer, do they give a hoot about 'customers'? - walking towards someone looking at a new car in the showroom works a treat as well with the words 'hi, you thinking of buying a car from here, let me tell you something'......

OK, that's a trivial example, but I've also got all my money back on a car before, go for it, ask for the MD, don't b****r about at the local level, as they don't want you calling the MD - remember your sales contract is with the retailer (i.e. the car dealership, not with Citroen), so go for the dealership.....

I'm a pleasant generous guy but hate poor customer service....

Of course I'm assuming the place you took it into was the same place (or member of same dealership) you bought it from...

You'll get it sorted

Regards,
Clive.

**lfcrule1972** · 12-06-2013, 12:22

Brilliant cleaning tips and good customer service advice ?? CliveP you should post here more often !!!

**jecknlaul** · 12-06-2013, 12:31

Well, recovery folks are coming this afternoon and surprise surprise they have a free space to check it out tomorrow - and not on 20th June as I was originally told.

Since I got this car in October 2011, it has had a few problems with it and as its under warranty, I just take it to my local citroen dealer, which is 20 miles away - I originally bought it from Arnold Clark at Armadale, which is about 150 miles away! Just sent off a massive complaint email to Citroen so will see what their response it....

Thanks for all your comments folks!

**jecknlaul** · 14-06-2013, 13:11

Well, latest update - garage still has car. They got it from recovery folk on Wednesday afternoon (about 2pm) and I had heard nothing at all as of 5pm last night, so I called them. Told me that the car is currently hooked up to pressure machine, so they can try and find out where the pressure is escaping from. They wouldn't have the results until this morning so someone would call me at 09.30am with the details......no phone call by 12.30pm so I called them, only to be told 'Oh sorry, the repairs dept are now closed for the weekend - you will have to phone back on Monday".

Tell you something, I have used this particular garage quite a lot and they have always been excellent, however they are sorely testing my patience.....God help them on Monday when I finally get to speak to them....

**jecknlaul** · 26-06-2013, 12:33

Ok Folks - latest update on this farce!
Finally got car back on Thursday 20th June - apparently the water pump was cracked and needed replaced so this was causing the coolant to leak out. They advise that this is becoming quite common on all models of DS3 - so watch out for this one. Garage advised that the coolant level may drop a little the day I drove it home - this is true. It did drop slightly on Friday, a wee bit more on Sat, more again on Sun and by Mon, Tues and this morning - bone dry by the time I drive 15 miles home from work each day. Took to garage again this morning but was told that they can't find a problem. Was told that EITHER I filled the level up too high (which I did not) or the new cap they put on caused to much pressure?! They assured me that there was no leaking at all - so why did they have to fully replace all the coolant I put in by the time I had driven 20 miles to garage from home?!!

**Dangerousfish** · 26-06-2013, 12:34

Originally posted by jecknlaul View Post

Ok Folks - latest update on this farce!
Finally got car back on Thursday 20th June - apparently the water pump was cracked and needed replaced so this was causing the coolant to leak out. They advise that this is becoming quite common on all models of DS3 - so watch out for this one. Garage advised that the coolant level may drop a little the day I drove it home - this is true. It did drop slightly on Friday, a wee bit more on Sat, more again on Sun and by Mon, Tues and this morning - bone dry by the time I drive 15 miles home from work each day. Took to garage again this morning but was told that they can't find a problem. Was told that EITHER I filled the level up too high (which I did not) or the new cap they put on caused to much pressure?! They assured me that there was no leaking at all - so why did they have to fully replace all the coolant I put in by the time I had driven 20 miles to garage from home?!!

Have you spoken with CUK yet?

**jecknlaul** · 26-06-2013, 12:39

Yip - they agreed to refund the �90 for the recovery - and I was to ask my dealership to give me a cheque for this amount. I asked for it again this morning but was told I would get it once they received their money from CUK first?! What a mess this is. I am contemplating phoning them again though as I am convinced that there is something still wrong with the car - engine also starting to make a loud 'whooping' noise whenver I get to 70mph - this is a new fault. I'm due to drive up to Arbroath in a few weeks time (150 miles from where we live) - and I honestly don't think the car is safe enough....

**jecknlaul** · 09-07-2013, 10:06

And so Folks the saga continues......once again the engine coolant is bone try after a 15 mile journey to work. Phoned the garage at 8.30am to tell them I want this sorted out - and they were going to phone me back asap....still waiting to hear from them. Absolutely raging. AND!! I'm still waiting for my �90 refund from the original farce. Think another phonecall to CUK is in order. I am going away up north in 2 weeks - 150 mile journey and there is no way that this car will cope with this if I can't even get 15 miles into work without engine coolant disappearing. My patience has worn thin on this matter. Thank god its under warranty!

**Jamie@SPTuning** · 09-07-2013, 15:44

Top it up with water and go and do another 15 mile trip. It may have just shifted an air lock in the system. French cars are always difficult to get rid of the air.

www.SPTuning.co.uk
Facebook.com/SPTuning.Ltd

**jecknlaul** · 12-08-2013, 11:34

Well, the end result on this was the thermostat had to be replaced as it was faulty. Since they replaced this 2 weeks ago it all appears to be ok.........

**cyclone** · 12-08-2013, 12:06

Good news. Hope it all your coolant stays where it belongs now!

**lfcrule1972** · 12-08-2013, 13:22

Sounds like it's been fixed at last, great news

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