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  • #16
    Originally posted by gmt234 View Post
    Handed my car back 3 months early due to excess mileage, paid 3 months payments, £750, and going to pay excess mileage, £600.
    They say I need to pay service charge of £200, as it needs 5 service stamps having covered 65100 miles at 12500 service intervals. I have only had 4.
    1st one 13210 miles
    2nd one 26595
    3rd 39895
    4th 53195

    My point was i'd only covered 11900 miles since last service, so not due yet

    I know i was running a bit late with my services, but, as I understand, within the tolerances of 1000 miles per service

    This was a 2 year contract hire agreement.

    Car was in grade 1 condition, not a mark on it.

    You good people can be my Jury, what do you think?
    Well I did pay it in the end, but sent an email to them, stating my case, reminding them I have another car with them, (loyal customer), and after a couple of weeks, received letter in post saying they will refund me the £200 'as a good will gesture'
    Result

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    • #17
      Great news well done
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