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So, i've got my DS back...

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  • #1

    So, i've got my DS back...

    after they'd had it for 3 days

    Fault is hesitation on acceleration and also very noisy when cold

    1 night one CT took it home - No fault
    2nd night other CT took it home - No fault

    Loud tick/rattle/knock when cold - No fault

    2 Previous visits to a different Citroen dealer - No fault

    Had a C1 courtesy car for 3 nights 4 days, had to insure it myself so cost £18 as didnt insure it for last two days cos just left it at home. When i got it, couldn't see where i was going as no screenwash in bottle!

    Brought it back to me at work, they'd done 67 miles in it and used 1/4 of a tank to find nothing. Absolutely appauled that is was returned in this state:




    MOST IMPORTANT BIT

    I drove a maximum of 0.2 miles from work, and got it to hesitate lol

    So, is Citroen Customer Services the next step?

    If so, has anyone got an email address for them, and any ideas what i can write as im sure they get 100s of emails everyday?!
    63 Audi A3 Sportback 2.0 TDi S Line
    X Sunflower Yellow Clio 172
    12 Audi A1 2.0 TDi Black Edition
    61 DS3 DSport Plus THP
    60 RenaultSport Clio CUP 200
    02 RenaultSport Clio 172
    04 RenaultSport Clio 182
    51 RenaultSport Clio 172
    Tags: None
  • #2
    complain to the manager of the dealership and try get refund ect...

    They will probably want to take another look. Then take it to another garage and explain whats gone on.

    If that fails take it higher.
    sigpic.

    | DStyle Nav 1.2 PureTech 110 |
    Third time around.
    Work in Progress

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    • #3
      Give Citroen UK a ring and talk to them. Ask for the person on the phone to raise it to one of the regional managers. Keep trying till you get a call back from one of the regional managers. The manager can pull a fair few strings. The number for Citroen UK is 01753475500.
      DS3 DSport 150 THP

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      • #4
        that interior is disgusting! i would be complaining and asking for a valet!
        btw loving the red and black combo

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        • #5
          ask to speak to gavin hill straight away thats who i dealt with and " eventually" mine got sorted and he started helping in the end but he did start tryna get funny with me so make sure u make it clear your not happy with the dealership

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          • #6
            Originally posted by mattds3sport View Post
            ask to speak to gavin hill straight away thats who i dealt with and " eventually" mine got sorted and he started helping in the end but he did start tryna get funny with me so make sure u make it clear your not happy with the dealership

            crap service if he was "funny with you" even when you eventually got things sorted. I can't abide inadequate and incompetent service - no
            excuses for it!

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