Advice needed. Deteriorated timing belt

[Ds3_woody]

Hi all. I’m new here and looking for some help / advice.

I have a 2016 1.2 DS3 with 50k miles. After a recent breakdown I was towed to the nearest garage. They inspected the car and found that my timing belt had deteriorated and the oil sump pumped was blocked. They wanted ?1600 to fix it.

After some research online I found this to be a known fault with this cars engine so had it towed to Citroen garage to get it fixed under an extended warranty update (original 3 yr warranty expired last year). After jumping through lots of hoops to prove service history, oil used, fault codes etc, the dealer applied to Citroen hq to get the fix approved.

They denied the request as no photo evidence of the blocked oil pump. (This must have been cleaned during diagnostics by the first garage). Without a photo of the blocked pump they won’t fix it and I’m faced with a potentially very large bill.

Does anyone have any advice on how best to proceed. Clearly the parts used when the car was made aren’t fit for purpose!

[Chris_Blue]

Hi. Sorry to hear your bad news

I am not aware of how timing belts fayre on the DS3, but if its anything like timing chains (1.6 version) its a known problem as the tensioner can weaken, resulting in the engine being put under pressure

I cant see how your extended warranty hasnt supported you in this- surely a knackered oil pump would be covered?
You dont mean a fuel pump do you? Definitely oil pump

Did they tell you what the ?1600 is for- give you a breakdown- sounds a lot

You could ask Citroen to step in as its only 4 years old, but cars dont last forever.... thats what they will say. Think your extended warranty is more to blame

[Ds3_woody]

Hi Chris. Thanks for your reply.

Let me clarify here, the fault with my car is a known fault to Citroen. So much so, that even though my car is out of its usual 3 year warranty, Citroen have issued a technical service bulletin for this specific fault and will cover this issue on cars up to 6 years old. My car is only 4 years old.

My car is currently with a Citroen dealer, however they are telling me this problem is not covered due to lack of evidence. I have supplied them with evidence after evidence and evidence, but as the pump isn’t blocked (discovered during their investigation) they can’t proceed. The pump was cleaned during initial diagnostics at the first garage the car went too.

All other info and proof this is the actual fault is fine and they’re happy with that.

They are getting out of this on a technicality, leaving me with a hefty bill.

How do I convince Citroen to proceed with the warranty repair?