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I read your post and thought you were writing about my experience.
I purchased a DS3 Racing from Motorpoint last year. Since then the car has had serious issues and is currently with Citroen, where it has been for the last 3 weeks and where it will stay until it is sorted. I have been informed by Citroen that my car may well need a new engine. I said 'you're having a laugh, its three and half years old with 24,000 on the clock'. I asked them to check the history, which they did. I was then informed that despite having lots of other issues within its first year of manufacture, the car had already had one engine replaced approximately 8 months after it left the show room. That'll be three engines altogether then. I came on here and realised that it wasn't an isolated problem and appears to affect quite a few DS3 Racing cars. Citroen deny the fact its an issues and always come up with the same old story 'we've never had a DS3 in this garage with engine problems'. A DS3 no. However, DS3R are less common so you may well not have done. That doesn't mean its not an issue. They are unwilling to accept that the car or engine is faulty and that it is part of a wider problem. I have passed my complaint onto my finance company. Thankfully I didn't pay for the car outright. The complaint may take approx. 3 months to sort out. meanwhile I am without a car. The biggest mistake I made was buying the car in the first place. I would love to be able to speak to the car's previous owner just to get some information on what they went through when they had the car. I can totally understood why they wanted to get rid of it asap. Citroen have quoted a figure of £750 ish to investigate the fault and in excess of £7,000 to replace the car. Motorpoint did a basic check on the vehicle and did not delve too much in to the vehicle's service/repair history. There's an article in Auto Express this well about DS3R and engine issues. What a coincidence. Come on Citroen step up to the board. Stop ripping off your customers and sort this problem. If I get the car repaired, what then? another new engine in 18 months time. Citroen needs to sort this and should not expect the consumer to have to pay out thousands. If you have a DS3R then I suggest you get rid and quick.
Views/comments welcome? Is anyone else in this situation? what was the outcome? I despair.........
Previous owner are you out there?
I purchased a DS3 Racing from Motorpoint last year. Since then the car has had serious issues and is currently with Citroen, where it has been for the last 3 weeks and where it will stay until it is sorted. I have been informed by Citroen that my car may well need a new engine. I said 'you're having a laugh, its three and half years old with 24,000 on the clock'. I asked them to check the history, which they did. I was then informed that despite having lots of other issues within its first year of manufacture, the car had already had one engine replaced approximately 8 months after it left the show room. That'll be three engines altogether then. I came on here and realised that it wasn't an isolated problem and appears to affect quite a few DS3 Racing cars. Citroen deny the fact its an issues and always come up with the same old story 'we've never had a DS3 in this garage with engine problems'. A DS3 no. However, DS3R are less common so you may well not have done. That doesn't mean its not an issue. They are unwilling to accept that the car or engine is faulty and that it is part of a wider problem. I have passed my complaint onto my finance company. Thankfully I didn't pay for the car outright. The complaint may take approx. 3 months to sort out. meanwhile I am without a car. The biggest mistake I made was buying the car in the first place. I would love to be able to speak to the car's previous owner just to get some information on what they went through when they had the car. I can totally understood why they wanted to get rid of it asap. Citroen have quoted a figure of £750 ish to investigate the fault and in excess of £7,000 to replace the car. Motorpoint did a basic check on the vehicle and did not delve too much in to the vehicle's service/repair history. There's an article in Auto Express this well about DS3R and engine issues. What a coincidence. Come on Citroen step up to the board. Stop ripping off your customers and sort this problem. If I get the car repaired, what then? another new engine in 18 months time. Citroen needs to sort this and should not expect the consumer to have to pay out thousands. If you have a DS3R then I suggest you get rid and quick.
Views/comments welcome? Is anyone else in this situation? what was the outcome? I despair.........
Previous owner are you out there?
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