EGR valve failure - After one week

[JoshS117]

Hi,

Second DS3 I've owned and the 4th for the family. Never had issues before now but a week into having this brand new DS3 of mine I got a engine failure message crop up. took it straight to garage and they've decided it's a particulate filter issue. Obviously under warranty but just wondering if this is a fairly common occurrence? I drive a 33 mile commute to and from work over some country roads and by pass' so i get it going 50+ a fair bit of the time. And having owned the same car for the past 2 years it never happened on the old one. the message popped up when it had 125 miles on the clock. Devastating. More annoyingly it's a lease so if it's a long term repair job I'm paying for a car I've driven for 3 days. Garage have never seen it on a car this new and so are in contact with Citroen directly. Seem to be adamant not to just change the filter.

Many thanks for any information people are able to provide

Josh

[cyclone]

Not really something that you would normally see on a brand brand new car. Normally DPF problems creep up on you after a bunch of short trip driving not giving the filter a chance to regenerate. I would submit that it is a one off problem and as long as Citroen takes care of it not to worry.

[lfcrule1972]

^ What cyclone said

[WTF]

Yeah, not heard of anything like this on such a new car. +2 on Cyclones reply

Keep us posted though

[JoshS117]

Just had a phone call and Citroen want them to strip the car down so that that can get access to the EGR Valve (I think?) take pictures and send them to Citroen to review. She said they would have done this by Monday afternoon and would update me then. Devastated. Hope it doesn't take too long. If it does is it worth seeking compensation? Been given a Box standard hire car. The Joys.

[lfcrule1972]

Personally I wouldn't seek compensation, if they've given you a hire car and are trying to fix the issue once and for all I'd be happy with that - but that's just me.....

[WTF]

To be honest you sound really well looked after. The garage are in touch with Citroen who are advising and the garage are keeping you in the loop.

In my opinion it does much better to keep on the same side as everyone at this stage. After the fix IF and I doubt it will, any faults or anything happens to the car again you will be in a much better position. And even going forward with services etc. Always nice to get good service and say thank you rather than get good service and think you deserved more when it's out of the provider's capability.

After the fix they may even offer you something or a gesture of goodwill, but I wouldn't burst this bubble just yet.

At least you have a hire car and straight away. I know many that haven't had this. So you are mobile (albeit not in as good style!) and your car is being fixed. No hire car from CUK is ever amazing, Liam had a C1. I've had C3's. BUT, you aren't without.

Don't be afraid to call the garage either for an update if they say they where going to call and didn't. The garage will have more than one job on the list and client to call, where as all that is on your mind is your car. each has different priorities but calling them to ask for updates is ok in my opinion!

[streettweeks]

Personally I wouldn't seek compensation, if they've given you a hire car and are trying to fix the issue once and for all I'd be happy with that - but that's just me.....

+1 It sounds like you are getting a good service and being looked after and not every garage is like that. Trust me!

[JoshS117]

Many thanks for the input guys. Do appreciate the help and guidance. Just infuriating not having the car I'm paying for, especially after such a small amount of time. Garage have been generally good but it did take a while to get them to start doing things. Had to ring Citroen customer care UK who stepped in for me so credit to them. Just had a bad past with Evans Halshaw. tried to charge me £300 for a 1st service. Got it done down the road at a Citroen specialists for £75 with new brake pads. Took it to Evans as they were the closest. And they didn't provide me a car or anything when I dropped it off so I had to walk for 2 miles until someone from work picked me up. I'll hang tight and keep people updated.

Thanks again for your time guys.

[JoshS117]

Morning again Guys,

Well after 4 days of stripping the car they still don't know what it is. Mainly wondered if anyone had experience with how long it takes to access the EGR valve on a 1.6hdi DS3. is it a 4 day+ stripping job or are they just faffing about? Got the director of the lease company i'm with ringing me this morning so we'll see what happens there.

Josh

[JoshS117]

Also I can't see an option to change the thread title. Obviously its slightly misleading now. Is it stuck like that or is there an option where I can edit it.

[lfcrule1972]

WTF or Dangerousfish can change the title for you

[Chris_Blue]

Maybe ask for a new car.. would leave thread title as you identify your original concerns in the OP, stating that's what they told you

[JoshS117]

Now having to wait for a new EGR valve to be delivered from France which will be a minimum of a week before they receive the part. Then waiting for them to install and rebuild the engine.

Sound.

[LittleDuceCoupe]

My C4 hatchback 1.6 HDI EGR valve failed at 5 years old and 85000 miles. Out of warranty, it was going to cost me £800 plus. Happily my dealership asked Citroen UK for a goodwill payment as I had always used that dealership for servicing. One good reason for staying in the main Citroen group even if the servicing is more expensive than at an independent.
The EGR valve was right at the back of the engine and very labour intensive to replace. Unfortunately when it failed it put the poor old C4 into permanent limp home mode and with the auto EGS gearbox made the car undriveable.