My DS3 needs a new... alternator!

[DigitalCal]

New dealer comes to mind

Aye, sadly Citroen dealers are few and far between near me.

On a side note, does anyone know how DS are planning to roll out their special dealers? I thought Citroen dealers had to pass certain criteria to deal with DS now. My dealer certainly doesn't do them any favours as a brand...

[LittleDuceCoupe]

It is a pity that you can't try another dealership as you say they are too far away. I have never had any trouble with mine over 15 years of Citroen ownership. Always have a free loan car. They try hard for good will payments from Citroen UK when my cars are out of warranty.
Our other car is a KIA and over 3 years of ownership, each year's service has been done by a different dealership. One charged for loan cars and was expensive, the next was really close to my home but it just didn't feel good, and this year I am traveling 15 miles to go to a new dealership that offer free loan cars and free MOT.
So it really is worth traveling around til you find a good dealership that you can build a relationship with.

[Markymark]

If it's not under warranty try an independent garage who's labour rates are lower than citroen 's £90+ an hr

[mikeandsazzle]

I live in Nottingham but travel to citroen in Derby as they always look after me .
I went to the nottingham one once and they just didn't seem at all interested .

[DigitalCal]

If it's not under warranty try an independent garage who's labour rates are lower than citroen 's £90+ an hr

It's not the labour rates that are the problem; apparently this price of £1000 was before labour.

As I said, it's still got 5,000 miles of warranty left - so the pricing isn't an issue at this point in time, but given a few months, it would've been.

[DigitalCal]

So it really is worth traveling around til you find a good dealership that you can build a relationship with.

I'd have to try somewhere along my route to work as my commute is 50 miles a day either way, which of course presents itself with another issue - the dealers being open before and after work to allow drop off and collection of the car.

It'll be due its service in a few thousand miles so I may try another one then.

[Toxic]

As I said, it's still got 5,000 miles of warranty left - so the pricing isn't an issue at this point in time, but given a few months, it would've been.

I'd be buying an extended warranty unless your going to sell it soon.

[SLC]

I'm not worrying too much because it's under warranty, but this is one factor that puts me off buying another Citroen or DS; the dealer doesn't do a great job of explaining the problem, there is never any paperwork, and it's a struggle to get a courtesy car. If DS have premium aspirations, they need to get the basics right, and they absolutely 100% aren't cutting it at present.

Is this something that you are telling the dealer?

[DigitalCal]

Is this something that you are telling the dealer?

Yes, actually.

[DigitalCal]

I'd be buying an extended warranty unless your going to sell it soon.

It's on a 3 year PCP; I won't be keeping it.

[DigitalCal]

Going in tomorrow to get fixed... and the power steering failed this morning. It gets worse!

[DaveB]

The power steering fault could be related to the failing alternator.

[DigitalCal]

Got the car back and it appears to be all fixed. Apparently the dashboard alerts, failed stop/start, failed cruise control and power steering failure were all linked to the alternator. Apparently.

It's a brilliant car when it works but such a frustrating all-round experience when it doesn't.

[DigitalCal]

Noooooooooooooooooooo

[lfcrule1972]

Oh shiiiiiiitttttttttt