Info-Rapid (Ra'peeeed) for dash rattle

[irishRob]

Many thanks for this, Bigfeet - this is definitely NOT what's been done as an attempted fix on my car!

Oh aye, what 'has' been done to yours Gar?

[gar074]

Oh aye, what 'has' been done to yours Gar?

Two small white foam pads have been tucked in between the windscreen and dash. I only noticed it a few days after it had been in the workshop (for a recall to check the front axle).

I didn't ask for it to be done, and they didn't tell me they'd done it. It's not obvious unless you look for it, but it's a bit of a heath-robinson job (anyone remember him?).

I got the impression that, while they had the car in the workshop, they ran through a series of DS3 "snag list" jobs. I didn't have time to x-examine them on what exactly they'd done, as I needed to get away (they told me they'd only need the car for an hour, so I waited, but in the event it was well over 2 hours before I got out of there).

Hope they manage to sort yours out OK. I wonder whether all the dealers have the part in stock, or whether they have to order them in?

[irishRob]

Two small white foam pads have been tucked in between the windscreen and dash. ~~~ I wonder whether all the dealers have the part in stock, or whether they have to order them in?

Jesus! Personally, I'm just hoping it's not YTS day there today fella - and if they have to order it in, considering I'm still waiting for another part (another chrome add-on), well, let's just say I won't hold my breath.

Thing is, I certainly want the fix to be aesthetically pleasing you know, don't want a quick fix that solves the issue but looks naff.

I'm feeling quite scared right now!

[gar074]

Jesus! Personally, I'm just hoping it's not YTS day there today fella - and if they have to order it in, considering I'm still waiting for another part (another chrome add-on), well, let's just say I won't hold my breath.

Thing is, I certainly want the fix to be aesthetically pleasing you know, don't want a quick fix that solves the issue but looks naff.

I'm feeling quite scared right now!

I know what you mean. I'll put up with it for now, as it seems to have cured the squeak (which wasn't all that bad anyway, tbh), but when they next have it in the workshop I'll want them to do the proper fix (assuming it works, of course...).

[irishRob]

I know what you mean. I'll put up with it for now, as it seems to have cured the squeak (which wasn't all that bad anyway, tbh), but when they next have it in the workshop I'll want them to do the proper fix (assuming it works, of course...).

Nah man, the rattle noise on my dash is well annoying! Just driving it in today I could here it rumbling away. I know I said before to turn the speakers up, but with 500 miles a week with loud noise to drown out the rattle, I'll end up with fecking tinnitus, so I'd really like this sorted. Plus, for a £15k+ car, it's not what would you expect to have to put up with!

[irishRob]

Right folks, that Info-Rapid for the dashboard rattle is definitely worth getting sorted if it's affecting your car. However, I strongly suggest when you contact your dealer to make them aware of the fix and to possibly email them a copy of the document listed above because guess what? Dropped my car off today at 9am and just picked it up there now to be told that they've had to order the part from that very document that I handed over today when I arrived!

If whoever took my call initially when I made the appointment listened about the actual fix that I tried explaining about, well we'll never know. Anyway, after all that, it's going to have to go back in at a later date once this part arrives! Seven and a half hours! Amazing. Not faulting the parts or servicing department at all, more the actual reception for them, they're obviously clueless!

[Perry]

Bigfeet76 that is a quality T-Shirt, lol.

[gar074]

guess what? Dropped my car off today at 9am and just picked it up there now to be told that they've had to order the part from that very document that I handed over today when I arrived!

I'd have put a big chunk of money on them not having the right part in stock - but the fact that they needed to get the part-number from the document that YOU gave THEM is a bit worrying!

Surely it would be good practice to ensure that if a customer books a car in with a fault covered by an Info-Rapid, the parts to fix it are ordered in before the customer brings the car in - otherwise it's a wasted trip, like the one Rob had yesterday. Poor show.

[irishRob]

Surely it would be good practice to ensure that if a customer books a car in with a fault covered by an Info-Rapid, the parts to fix it are ordered in before the customer brings the car in - otherwise it's a wasted trip.

Or a wasted day if you had to BOOK the day off work as a holiday!

I think the key thing here is when you're booking anything like that to actually speak to one of the folks that does the servicing/work and not just the dimwits on the reception who are quite obviously just there to take details and book stuff and not really paid to think! I'd actually offered to come down prior with the details because they couldn't find it the first time using the old 'computer is slow today', computer is slow!!! Other way round I think darlin'!

[parafox]

just noticed something today, i think mines developed its dash rattle. must be a puberty thing. Probably hear it better in the morning though, devoloped on the way home from work so around 900-912 miles. oh well another to mention at the dealers :/

[irishRob]

I whole-heartedly suggest you print off this rapid thing and take it down with you asking them to order the part PRIOR to you leaving your car with them. Last thing you want is for them to have the car all day to 'investigate' only to tell you to pick it up and drop it back again when they've got the fix ordered in!

[aldo]

I could not agree with you more.

I did all of the above printed the citroen bulletins e mailed them caled there service mgr and the car has been there 1 week whlst they await parts and I drive around Devon in a crappy C1 with Yeomans Courtesy Car written all over it.At least people know its not mine

[gar074]

and the car has been there 1 week whlst they await parts

A week? !!

Where are the parts coming from? Alpha Centauri?

The incompetence is breathtaking.

[aldo]

Dealer called me today

I thought great

"Mr Aldridge we have not completed the work yet because we looked at replacing the vinyl that has bubbled, we found out we needed

to take the windscreen out in order that we can place the vinyl behind it, we didn,t want to do it without asking you its a big job"

Just do it and give me my car back Pleaseeeeeeeeeeeeeeeeeel

I bought it 4 5 weeks ago and 1 week you have had it thats 20% of my ownership back in the garage

[eurobob]

I whole-heartedly suggest you print off this rapid thing and take it down with you asking them to order the part PRIOR to you leaving your car with them. Last thing you want is for them to have the car all day to 'investigate' only to tell you to pick it up and drop it back again when they've got the fix ordered in!

Which dealer did you go to. I live in the mighty boro and have a rattle on the drivers side on dash, think dash as trying to drive and move your head to were think noise is can be a abit tricky